FAQ

No. We ask everyone to confirm they're 18 or older and ordering for legitimate research purposes, but we don't require a lab affiliation or institutional email to check out.

Yes, as long as it hasn't shipped yet. Email us with your order reference code and we'll adjust or cancel it before it moves to dispatch. Once a tracking number has been generated, we treat it as a return rather than a cancellation.

You'll get an order confirmation email with your order reference code immediately, and a second email once your Interac e-Transfer has been matched and the order moves to processing.

It's fast, secure, and keeps our overhead — and your prices — lower than card processing would. Funds settle directly, there's no chargeback exposure, and Autodeposit means most transfers land within minutes.

At checkout you'll receive a unique order reference code. Send your Interac e-Transfer for the order total and put that reference code in the message field. Your order is held, unprocessed, until we've matched the transfer to your order.

We hold orders for 24 hours awaiting e-Transfer. If payment hasn't arrived by then, the order is automatically cancelled and any reserved stock is released.

Email us the sender name and approximate transfer amount and we'll track it down. It just may take a little longer to match to your order.

Anywhere in Canada, via Canada Post. We don't currently ship outside Canada.

Orders with cleared payment received before 2:00 PM ET ship the same business day. Standard transit is 1–3 business days across Canada once your package is in Canada Post's hands.

Orders over $200 CAD ship free. Below that, a flat shipping rate applies at checkout.

Yes. Outer packaging carries no product names or branding beyond a standard return address.

As a general lab-handling guideline, lyophilized peptides are relatively stable at room temperature for short periods but should be moved to refrigerated storage (roughly 2–8°C) as soon as practical after receipt, and kept away from light and humidity. For longer-term storage, freezing is often preferred. This is general handling information only, not usage or dosing guidance.

At a general laboratory level, reconstitution involves adding bacteriostatic (BAC) water to a lyophilized vial slowly, along the inside wall of the vial rather than directly onto the powder, to minimize agitation, and allowing the vial to sit until the contents dissolve without vigorous shaking. Exact volumes and procedures depend on your own research protocol and equipment — we don't provide dosing or administration instructions, and any reconstitution should follow your institution's or lab's own standard operating procedures.

Reconstituted solutions are generally kept refrigerated (roughly 2–8°C) and used within the timeframe supported by your own stability testing or protocol. We don't publish a universal shelf-life figure, since it depends on the specific compound, concentration, and storage conditions in your lab.

Each batch is tested by an independent third-party lab using HPLC (and, where applicable, mass spectrometry) to confirm identity and purity before it's listed for sale.

Every product page links to its current batch's COA, and our Lab Results page lists COAs by product and batch code. Your packing slip includes the batch code for your specific order so you can match it to the right certificate.

It's a unique identifier tying your physical vial back to the specific manufacturing run and COA on file for that batch — so you can verify exactly what you received, not just what we say we sell.

Unopened, sealed products in original packaging can be returned within 14 days of delivery. Once a vial's seal has been broken, we can't accept it back for safety and integrity reasons.

Contact us within 48 hours with photos and your order reference code, and we'll sort out a replacement or refund at no cost to you.

Peptides sold strictly for laboratory research use occupy a different regulatory category than approved drugs or supplements. We sell exclusively for research purposes and make no claims about legality for any other use — you're responsible for understanding how the products you order may be regulated in your specific context.

No. Everything we sell is labelled and sold for laboratory and research use only. We don't support, advise on, or provide instructions for human or animal use, and nothing on this site should be interpreted as dosing or administration guidance.